We fix everything.
And explain what was going on.
Hacked WordPress, a crashed shop, vanished emails or a provider who no longer replies: we find the cause, fix it and tell you in plain English what happened. No techno-babble. No nonsense.
Whatever's playing up – we'll get it working again.
You don't need to know what's broken. Tell us what you see. We'll find the rest.
AI for speed. People for sense.
MiloQ, our AI, helps narrow things down quickly. The assessment, decision and explanation always come from a human.
You report
What’s going on, since when, what do you see? A screenshot helps.
Diagnosis
MiloQ analyses symptoms and traces; a human checks the result.
Price quote
You get the cause, a plan and a price. Work only starts once you say yes.
Troubleshooting
We repair, clean up and secure – documented in 15-minute increments.
Plain-language report
What happened, what we did, how it won’t happen again.
You always know what we're doing – and what it costs.
We’ve set ourselves one goal: to help people, not to rip them off. That’s why this guarantee applies to every fix.
- Price up frontYou get a price before we start. If it turns out to be more work, we ask again – no surprises on the invoice.
- Every quarter hour documentedWe bill in 15-minute increments (€30 net), and you can see what each unit was for.
- Plain-language reportCause, measures and recommendations – written so you understand it and can pass it on.
- Your data, your loginsEverything stays yours. You get the changed login details and a backup of the previous state.
- Straight talkIf a repair isn’t worth it, we’ll tell you – even if a rebuild would mean less work for us.
Four things in the first few minutes.
Don’t panic. These steps won’t make anything worse – and they help us help you faster.
What’s not working?
A person from the Rapid Response Unit gets in touch with you – with a diagnosis and a price before anything happens.