Everyone knows that sentence. So do we – not just from our customers, but from our own experience. That's exactly why Hostingmonster exists: so that tech is fun again and you get your peace back.
Tap what sounds familiar. A monster will answer.
Email MonsterIt happens. I'll find out what's holding it up – and make sure your emails get through again.
Website MonsterHand it over. Usually an update has just choked on something. I'll bring it back and tell you what happened.
Tech MonsterPrinter, Wi-Fi, software – just tell me. I'll take care of it, you keep working.
Lost MonsterI'll piece it back together. And from now on we'll write it down safely – so this never happens again.
Human MonsterTake a breath. With us, it says what was done – in sentences you can actually understand.
Project MonsterNot with us. We tell you how it works – and what it costs.
No pressure – you don't need to know any of this. But honestly: who hasn't been there?You recognise 0 of 6. Welcome to the club – that's exactly why we exist.All six? Then it's time someone took care of it. Calmly.
Not as onlookers, but as customers: with our own websites, our own servers and providers we relied on. A few experiences shaped us. We tell them without names – this isn't about settling scores, it's about doing better.
Six things that happened to us – and six promises we make to you because of them. In writing.
What we experienced
Ticket written. Waited. Followed up. Waited again. In the end we spent more time chasing than working.
No dodging, no ticket ping-pong. If we don’t know something, we say so – and by when we’ll know.
What we experienced
From one day to the next, nobody could be reached. No handover, no cover, no message.
If something changes on our side – a contact person, a partner, a process – you'll hear it from us. Before you notice it yourself. Cover is always arranged.
What we experienced
Where is the domain? Who has the server password? For weeks we searched for the pieces of the puzzle.
You get all the login details. And if you ever leave, you take everything with you – handed over cleanly, no strings attached.
What we experienced
The host pointed at the agency, the agency at the host. And we were stuck in the middle.
If something happens, we tell you openly what's going on, why and what we're doing. Nothing gets swept under the carpet – and we feel responsible.
What we experienced
Line items nobody could explain. We paid anyway – with a funny feeling in our stomachs.
You get a regular report in plain English: what we've done for you. No services that only exist on paper.
What we experienced
The standard answer as soon as something takes effort. Often it was possible after all – just not with that provider.
What we promise, you get. If something really isn't possible, we'll honestly tell you why – and what you can have instead.
At some point we said: It doesn't have to be this hard. If nobody else does it differently, we'll just do it ourselves.
Hostingmonster is an in-house brand of MiU24® KG. And it has been around since 2009 – ever since, we've been helping businesses that simply want their tech to work.
Websites, email, servers, consulting: we've seen a lot. Above all, businesses that really just want things to work – and have no desire to study tech.
At a DIY store you find the right tool for every problem – and a person who explains how it works. That's exactly how we wanted to offer tech. That's how our BusinessBaumarkt (a DIY store for business tech) came about.
Many of us grew up with “Grisu the Little Dragon”, who would rather become a firefighter than breathe fire. That's what tech help should be like: put out the fire where it's burning. Hence our Monster Fire Brigade.
Angular, colourful, a little bit crazy. Every monster has a favourite problem – and gobbles it up. Cute, because tech causes enough stress already. The work behind it is still serious and thorough.
IT service provider, hosting provider and consultant in one – with partners, tools and a growing community. What's new is listed openly in the changelog.
“Grisu the Little Dragon” is a cartoon character. We mention him only as a childhood memory that inspired us – Hostingmonster has no connection with the rights holders.
What we stick to – on every job and with every monster.
You decide how much you want to do yourself. Three routes – and you can switch at any time.
You get instructions, tools and a look from us when you're stuck. You only pay for what you really need.
You take on what suits you, we do the rest. You learn along the way – and we've got your back.
We take over – with a dedicated contact person, a plain-English report and the price upfront. You'll hear from us when there's something to decide.
It doesn't have to be that hard.
We don't point fingers at others. But you should know what you can rely on with us. Switch over and compare for yourself.
You decide whether we're a good fit for you. And if we notice it isn't working, we'll tell you that too.
We're happy to help – and we have to make a living from it. Hostingmonster is give and take. That applies to businesses just as much as to associations, churches and public institutions.
We're not a fit for everyone – and that's okay. Four honest questions, one honest answer.
Answer the questions – and this is where you'll see whether we're a good fit. Honestly, promise.
Tell us what's bugging you. You'll get a proposal with the price upfront – and decide in your own time.
Call a monsterMaybe it's a fit, maybe not. After a short conversation, we'll both know. You can take a calm look at guide prices in the HostingMixer beforehand.
Go to the HostingMixerIf only the price matters, you'll find something cheaper elsewhere. We'd rather stay good and fair – not everyone has to be a fit for everyone.
We only work for businesses, freelancers, associations and organisations – not for private customers. No offence!
What we promise is set out in our legal texts. Here's the short version – without the small print.
We only ask for what we really need, tell you what it's for and delete what's no longer necessary. It's all in the privacy policy.
Wherever possible, data is stored in Europe. If a service is based outside the EU, we say so openly and secure the transfer by contract.
If we process personal data on your behalf, we conclude a data processing agreement (Art. 28 GDPR) – just ask us. Here's how it works.
What we see at your place stays with us. On request, we'll sign a non-disclosure agreement (NDA).
We recommend what suits you. If we earn something from a provider, we say so beforehand. Billing is traceable, time in 15-minute increments.
We want our website to be usable by everyone – we check it against WCAG 2.2 AA and keep an eye on the Barrierefreiheitsstärkungsgesetz (BFSG – Germany's Accessibility Strengthening Act). Accessibility statement.
Thank you! Please report it responsibly – how is explained under Report a security vulnerability and in machine-readable form in the security.txt.
Where AI helps out, for example with pre-sorting or summarising, we say so. Decisions about you and your job are made by people.
No tracking cookies, no ad networks. Statistics only if you agree – without cookies and without an identifier. More about this.
We work exclusively for businesses, freelancers, associations and public institutions. Our terms apply only to them.
This overview sums up our principles in plain English and is not legal advice. The privacy policy, terms and your agreement with us are binding. Legal notice
Tap a monster – it will introduce itself. You can browse with the arrow keys.
Right now there are 32 monsters – and the family is growing.
Take a breath. We've got this.
All too much? Come here. We'll sort it out together – nice and calmly.
The monsters are the face. The help comes from people who listen, call back and stay on it. You'll find out exactly who's there for you as soon as we start working together.
Our goal: making tech and the web simple across Europe – so people lose their fear of it. Instead of making money from fear: trust, humanity and understanding. From Germany, in your language, with respect for your time.
We see ourselves as a marketplace: IT service providers, freelancers, agencies, consultants, tech-savvy trades, software makers. Anyone who can take tech off businesses' hands can become part of the family.
Become a monsterTell a monster in your own words what's bugging you. A real person will get in touch – calmly and with the price upfront.