“Can you take a quick look?” – often that's the fastest way to a solution. But not just anyone should be allowed to look at your screen. The Remote Support Monster only comes in if you open the door: you approve the session, see every click and can end it at any time. Afterwards, the log shows who did what and when. And if someone calls you out of the blue and wants to get onto your computer: hang up. Real help waits for your okay.
No waiting for an on-site appointment – the problem is often solved in a few minutes.
Every click happens before your eyes. One click from you and the session is over.
Who, when, how long, what – documented traceably. Billed in 15-minute increments.
We tidy up too: no permanent access for service providers nobody knows any more.
How secure is remote support at your company? Five questions.
Question 1 of 5
Typical everyday situations, for illustration – not customer quotes.
Everything can be booked individually as one-off help – or ongoing in your HostingMix. Price always upfront.
Fixed packages with a clear scope. You get the price after a free chat – nothing happens before that.
Problem with your computer? We'll take a look remotely – right away if possible.
One fixed route for remote help, for everyone in the business.
Who can get onto your computers today? We'll find out and tidy up.
All prices net plus VAT, for businesses and the self-employed only. Individual services are also available without a package.
No. We can't get in without your approval. Unattended access, for example for maintenance at night, only exists if you explicitly agree to it – for specified devices and with a log.
Whatever is currently open. Before the session, close anything that's none of our business. We only look at what's needed for the solution.
Hang up. Reputable companies don't call out of the blue to get onto your computer. If someone has already been on it: pull the network cable, turn off the Wi-Fi and call us or the Rapid Response Unit.
We bill in 15-minute increments and tell you beforehand what to expect. For teams, there's a fixed monthly price after a conversation.
Just tell the monster in the chat. Your self-check result is sent along automatically. A real person gets in touch with an assessment and a price.