Why Hostingmonster is different – not better

Honestly: do you really need yet another provider claiming to be the best?

Probably not. You've read enough advertising in which someone is “market-leading”, “award-winning” and “one hundred per cent secure”. And yet at some point the website stood still, the mailbox was full, and the hotline played hold music. That's why we start this text with a sentence you rarely read in advertising: We're not better than others. We do it differently.

This isn't false modesty. There are many good hosts, IT systems houses and agencies – with smart people and solid technology. We don't want to badmouth anyone. We just want to explain how we work. Then you can decide calmly whether that suits you.

A human instead of a hotline

With us, you don't end up in a menu saying “Press 3”. You have people who know your tech – and a monster family that helps find the right topic. The monsters aren't ticket numbers with faces. Each one stands for something that's a pain in everyday life: website, email, moving, security, AI and quite a bit more. You don't need to know what your problem is called technically. Just tell us what's going on. The classic will do just fine: “Ugh, not again.”

AI helps us sort things faster and not forget anything. It doesn't decide anything. People do that – together with you. Digital first, but with a human.

Plain English instead of tech jargon

Tech has its own language, and many people like to speak it because it impresses. We translate. If a technical term is needed, we explain it in half a sentence. And if you don't know what we've done after a conversation, then we explained it badly – not that you listened badly.

Independent like a broker

We're not tied to any one provider. Depending on what makes sense for you, we use our own infrastructure, stick with your existing tech or find you a suitable provider from the market. That sounds complicated, but it's meant simply: we don't earn money by selling you a particular product. We earn money when things work for you.

That's why we don't have rigid packages called “Pro”, “Plus” and “Ultra”. In the HostingMixer you put together what you need and see a rough estimate. We discuss the exact price afterwards.

Calm instead of scaremongering

Many make money from fear: security warnings in red, deadlines in bold, technical terms that sound like trouble. We stick to an old saying: things are rarely as bad as they first seem. Of course there are real risks, and we call them by their name. But anyone who decides in a panic rarely decides well. That's why we first explain what really matters – and what can wait. And that's exactly how we write this magazine.

“Can't be done” doesn't exist. But everything has its price

You won't hear “No, that's not possible” from us. Almost everything can be solved. We tell you honestly how it can be done, roughly how long it takes and what it costs. Sometimes the honest answer is: “Possible, but more expensive than it's worth.” Then we say that too.

Where time is involved, we bill in 15-minute increments. So you don't pay for the whole hour you've started, but for the work that was actually done. First comes the assessment, then your yes, then the work. Give and take – fair and traceable.

We're not a fit for everyone – and that's okay

We only work for businesses, freelancers, practices, law firms, associations and organisations. And even there, we're not a fit for everyone. If you're looking for the cheapest storage space and never want to talk to anyone, you're better off elsewhere. If you're looking for someone who listens, thinks along with you and sometimes says “Let's tackle that next month”, you've come to the right place.

Decide together

We always decide together with you what gets done. You can implement it yourself, implement it together with us or hand everything over completely. One for everything – but not everything at once. We suggest an order, you say what fits your budget and your day-to-day. It doesn't have to be this hard.

Monsters instead of ticket numbers – and a community

Hostingmonster is more than tech. Behind the monsters are people, and around the monsters a community is growing: customers, partners from the region, people who share their knowledge – here in the magazine and in conversation. We believe tech is more fun when you don't have to figure it out on your own. And that you lose your fear of it when someone explains it patiently.

If that sounds like you: let's talk. And if not, that's fine too.